Civil/commercial mediation and dispute resolution services

Mediation is now a very important stage in the litigation process and is a conflict resolution process that usually results in a prompt settlement to even the most complex and highly charged disputes. Chris has mediated and provided professional mediation services in some very challenging civil and commercial cases, where the parties even refused to sit in the same room at the start, yet his personal settlement rate for dispute resolution is running at about 80%.

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Mediation works

Mediation works because it helps the parties to resolve even the most complex disputes in a practical way. It addresses their interests and needs, without the risks and costs of court proceedings. The parties achieve their own solution that satisfies each party, without an imposed decision from a judge, with the help of a professional mediator.

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Let Chris show you the benefit of his commercial mediation experience

An introduction to mediation

For more information on mediation, here are the slides which Chris presented recently to International Mediation Awareness Week

20 11-13 ncm best practice imaw 2020 from Chris_Makin

Chris’ range of professional mediation specialisms

If you are looking for a specialist civil and commercial mediator who has dealt with many disputes, including:

…Chris can help you! He’s provided professional mediation services in more than 100 cases.

How mediation can help you

Mediation is the most popular form of Alternative Dispute Resolution (“ADR”). It can take place only if all parties to the dispute agree. A specially trained professional mediator guides the parties through the process with the aim of reaching a solution, that the parties find acceptable.

On the pages below, Chris describes how mediation is arranged, what happens on the day, how much it costs, and what else you need to know to achieve a solution to your or your client’s problems.


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How to prepare for your mediation

On the day

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What’s involved in a mediation meeting

Is it essential?

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Mediation should be given serious consideration

Mediation FAQs

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Frequently asked questions about mediation

Characteristics of Mediation

It Is Consensual:

The professional mediator does not impose any settlement; the parties decide when an agreement can be reached, and decide the nature of that agreement.

It Is Private and Confidential:

Nothing said at a mediation can be quoted later, not even in court should the mediation fail. Thus the parties are encouraged to state their true needs in private discussion with the mediator, who can subtly use that knowledge to seek common ground with the other party.

It Has a Clear Focus:

Mediation focuses not on rights and liabilities, on who is right and who is wrong, but on needs and interests. Awareness of rights leads to entrenched positions, which can be resolved only by the unsatisfactory process of a full trial in court. Whereas looking at the needs and interests means getting away from past difficulties and concentrating on what the parties really need for the future.

Advantages Of Mediation

Flexible Timing

Mediation can be held at any time acceptable to the parties and is not dependent on court listings.

Flexible Location

It can be held anywhere acceptable to the parties, so long as two or three rooms are available for confidential discussions.


Mediation may be arranged within a couple of weeks, or even a couple of hours if necessary, and it can usually take place before the parties spend months in preparing their case for trial or waiting for a court date.


All discussions are confidential and without prejudice.

The Parties Are In Control

It’s your dispute, and you are in charge of it; at any time you may abort the process and go to court.

Less Disruptive To Relationships

After a court case, the parties may never speak again and never do business together. With mediation, doing business together may even be part of the solution the parties reach, and mediation often rebuilds relationships, whereas litigation destroys them. It keeps communication open and everybody has a chance to be heard.

Reduced Costs

Mediation is usually far cheaper than a trial, saving money on legal, expert and court fees.

Lawyers Not Essential

Though often invaluable, lawyers are not required for mediation; but a party can represent himself, with or without a friend or colleague.

It’s Sometimes Expected

Some courts expect you to go through mediation before court and there can be financial penalties if you refuse.

David & Goliath Meet As Equals

There is usually just one representative on each side in mediation, plus their advisers; but since heavy costs are not incurred, Goliath (the large commercial enterprise or public authority) cannot use his financial muscle to bully David (little Joe Public). Both parties must work equally with a professional mediator to reach a mutually beneficial agreement.

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A professional mediator does not make any judgments, does not give any advice, and never takes sides. He will never express his views on whether the solution achieved is the right one, because if it’s acceptable to the parties, it is the right one.

The skilled commercial mediator gently helps the parties move towards dispute resolution away from concentrating on their rights and liabilities, and towards considering their true needs and interests.

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