Expensive Motor Cars
The owner of a rather expensive motor vehicle wished to reject it after 10 months, because it was constantly bursting into flames. The dealer refused to take it back, but the importers recognized that the publicity would be very bad if the matter came to court.
They facilitated a return of the vehicle, and the supply of a far more exclusive and expensive vehicle at a preferential price, which the customer made clear he would immediately sell at a profit. Both sides were better off. This is exactly the kind of dispute where the Court of Appeal pleaded for mediation to be used more often, in Egan –v Motor Services (Bath) Ltd.